Shipping & Policies

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Die vollständige Datenschutzerklärung kann den Informationen entnommen werden, die unter
„AGB & Widerrufsbelehrung“ hinterlegt sind.

Frequently Asked Questions

Do you accept customorder?

yes, we are happy to commission speciel customer requests ;-)

How long will it take for my order to be ready to ship?

The production time of the article, please refer to the respective article description, since i am a 1 woman company i need this time. if it should be finished a little faster, please write me a message, before you place your order.
thank you

Do you offer express shipping?

I can offer you express shipping with UPS, these always depend on the size and weight of the package and start at 100€ .

Which parcel delivery company do you use ?

I send with DHL ( with tracking)